Terms & Conditions
For items that we ship to you (example: Furnace Filters, Dax Detergent, etc.) we use the United States Postal Service only. We do not ship internationally.
100% Satisfaction Guarantee
If you are not completely satisfied with any of our products that we have installed, we will simply remove our equipment and refund your money. Our 100% Satisfaction Guarantee is valid for one full year following your original purchase date.
For all online transactions within the State of Washington, we charge a Destination Sales Tax which is computed by real-time access to the Washington State Department of Revenue sales tax database. Unlike sites with flat rate tax calculations, our system makes sure you do not pay more than you should.
If you are ordering from outside of the state of Washington, there will be no sales tax added to your order.
All online transactions occur over a secure server connection and are fully encrypted. This means that your information is safe, secure and not accessible to anyone else.
We use user names and passwords to two reasons: (1) to provide security for you account information and (2) to make it easy for you to check out the next time you visit us at bobsheating.com.
If you forgotten your password, simply click the link “Forgotten Your Password?“ in the My Account area of our website and your password will be emailed directly to you.
Bob's Heating & Air Conditioning respects your right to online privacy and we are committed to protecting your personal information. It is our company policy to never re-sell or share your personal information with any outside individuals or companies.
From time to time, Bob's Heating & Air Conditioning may direct specific offers to you. Participation in these offers is solely at your discretion. If you choose to not receive this information and would like to be removed from our contact list, simply click here to have your email address removed.
Returns, Refunds and Cancellations
Bob's Heating & Air Conditioning stands behind every product and service we sell. If you are unsatisfied with your purchase, you can return it for a full refund within 30 days from the original purchase date. Items returned must be in NEW and UNUSED condition. All returned items will be inspected prior to a credit/refund being issued. Shipping costs are nonrefundable and Bob's Heating & Air Conditioning reserves the right to assess a restocking charge on all returned merchandise.
To cancel a web order (product or service) email us at firstname.lastname@example.org or call us at 1-800-840-3346.
Product pricing, shipping charges, etc. are all quoted in US Dollars only. We do not accept or deal in any foreign currency.