It was excellent. The installers, Peter & Dane were super in explaining what they were going to do & showing me how to operate the equipment plus the new thermostat. Everyone who came into my home were polite, professional, & wore "covers" on their shoes. I have received high praise for the workmanship from all the inspectors. Thank you. I would recommend Bob's Heating & Air Conditioning to any one who requires their expertise.
- Edie R.
Our warranty on our new house was about to expire so we had a bob's come out and look at out heating/cooling unit.
- Darren B.
So far good
- Michael B.
Good all the way around.
- Sidney B.
The fellows who installed our new York unit were courteous, knowledgeable, and very polite. All went well!!!
- Harold K.
- Charles L.
Technician was very polite and professional as he checked our system and made some adjustments.
- Dennis G.
Good and fast
- Bin D.
This was Dayton's second service visit to our home. He was excellent and we are grateful for his professionalism and information.
- Ronald S.
- Shun W.
I have always been pleased with your service.
- Dean A.
Our house was built about 6-8 yrs ago. Our furnace, attic, and hot water heater were installed by Bob's. About 3-4 yrs ago we started having Bob's do yearly preventive maintenance on the furnace and flush the hot water heater. 2 yrs ago we had Bob's install central A/C. With ALL the work that was done, we couldn't be more happy.
- Raymond D.
Josh has been to our place before. He is great! Very professional and informative! Thank you!
- Henry B.
The man who came out to look at our system was very nice and professional. He did a great job explaining all that he did while at my house.
- Kayla R.
Gabriel was great to work with as were the installers. We were very pleased with the whole process.
- Robert S.
I can't express my admiration of how Bob's Heating treated us. We had some concerns after our system was in. They were out on our time line. They made it right to our satisfaction. Compare, but at the end of the day be smart and go with Bob's. P.S. I very rarely recommend a company this highly.
- Ralph L.
Thanks for so many years of good service!
- Filiberto S.
The gentleman that came out was extremely polite and nice - I can't remember his name (my bad) - former serviceman. He is an asset to your company!
- Susan R.
Set up a 10 yr. extended warranty on our furnace as well as opting for the filter changing service.
- Garret G.
Great service by very knowledgeable and friend service techs and customer services reps. Thank you.
- Bryan H.
Good and thorough cleaning.
- Anurag G.
The tech was very helpful.
- Trisha S.
Had a great experience with Joe who did our annual furnace check-up. He was polite, helpful and very friendly.
- Doug W.
Service tech was very thorough and professional. Called before arriving and was very prompt.
- Jacqueline K.
On 12/13/12, Cesar Morales came to our house for furnace maintenance and duct cleaning service. First of all, Cesar called to say he would be here in 30 minutes, he then arrived on time just after 8:00. He was extremely courteous and professional. He handled our dog following him around (and giving kisses) very well. Cesar completed his work in the garage while I took my son to school so that I was able to lock up the house. I very much appreciate the service provided by Cesar Morales and would like to commend him. Thank you Bob's and Cesar. Merry Christmas!
- Care H.
After one month in our home, so far so good.
- Wayne S.
It's been good. We're able to make appointments for warranty service and receive service within 3-5 days.
- Laconta C.
Angela Osbourne our pest control professional is great. She is taking very good care of us and keeping the rodents a way!
- Carrie F.
I was glad during our extended warranty check that the servicer mentioned that the 2nd stage of our heat pump was not turned on. Glad we had the extended warranty!
- Maile Z.
It was great. They were very polite, clean and provided me with lots of information about my furnace and how to maintain it.
- Chris A.
- Gary B.
Friendly and helpful.
- Charlotte H.
What a great company you have. The young man Joseph, that came out to do my service is a professional and positive technician. I personally would like to request him to service my heater each time I have the need for service. Thank you Joseph and Bob's Heating!!!!
- Roy S.
My wife and I are buying a furnace, heat pump and air cleaner. We had a hard decision on who to go with, Bobs or another company. Both had great reputations. Prices were close though Bobs was lower. What made us go with Bobs, the biggest reason was the Salesperson, Doug Abrams. Never pushy but would recommend and explain why. I hope I can write another review like this after the installation. If the customer first attitude Doug showed is Bobs philosophy I know we are going to be happy and be a long term customer and recommend to others.
- Ralph L.
The phone/email customer service provided by James has been A+! The A/C installation service performed directly by Bob’s was on time and professional – a solid A. The electrical service provided by the sub-contractor was not so smooth. Fortunately, Bob’s agreed to take care of the damage the sub-contractor caused. Thanks, Bob’s!
- Robert E.
Bob's Heating and Air Conditioning personel have always been courteous and patient. The office staff are quick to answer questions or set up appointments. The field staff are punctual and respectful. Thank you.
- Winkler M.
Always fast friendly service, from a new construction standpoint, installs always meet code.
- Eric P.
I wasn't at home when the technician came to work on our furnace/thermostat but my wife RAVED about what a nice guy he was. Extremely helpful and concerned. She told me from now on "HE is the guy that will work on our furnace!" So thank you very much.
- Kevin W.
Great service and great communication.
- Robert H.
The highlight of the service was your installers - Devon, Jake, Brian (duct testing) and Sergey - are awesome! They are your shining light. They worked hard, went the extra mile and answered all of my questions.
- Darlene B.
Everything is working great.
- Blake S.
The 2 men crew worked very well from the minute they arrived to the minute they picked up the dropped cloth on the staircase.
- John S.
We had our furnace serviced and cleaned. The technician did a wonderful job and was fair and honest with his suggestions and reccomendations.
- Edward G.
- Russ J.
We had a great experience working with your very professional & courteous staff - from those we spoke with on the phone to those who installed our heat pump & performed our duct testing. Thank you!
- Jules M.
Bob's has been serving us since we built our house in 2004. We have always received excellent service and excellent quality from Bob's and recommend them to anyone who asks.
- Shawna A.
I apologize for not remember his name, but he was very nice and fabulous! I'm not sure whether the old filtered remained because he forgot to take it or whether he left it to show that a new filter was put in?
- David P.
Everybody was very helpful.
- Blake E.
Great and friendly service, excellent follow ups, and always able to come quickly for repairs.
- Pete B.
Serviced heater as needed and provided information that avoided a costly PSE service call.
- Randall M.
Bob's Heating is one of my preferred vendors. As King County real estate broker I have been able to refer to Bob's several times in the last year. Each time I have had a professional experience from scheduling to service. My clients are happy, satisfied and comfortable with their results. From an affordable new furnace to upgrades like Air Conditioning Bob's Heating and Air Conditioning delivered!
Recently they introduced Radar Pest Management. I was able to refer a client just last month in Redmond. Another happy client who wanted their problem solved. It is another value added service of Bob's.
- Kate J.
Good work. Never had a problem.
- John W.
The Installers installed the Affinity 18 SEER Air Conditioner today - Saturday, 07 April 2012. I am highly satisfied and commend the professional hard work the Installers did. They thoroughly explained how to operate the new AC system, as well as, how to troubleshoot it whenever necessary. They walked us through on what was installed, how it was installed, how frequent the system needs maintenance. I recommend anyone to Bob's Heating & Air Conditioning, Inc., when investing on a new heating and or air conditioning system(s). Thank you, and I'm looking forward to the next time I'll be doing business with you - Bob's Heating & Air Conditioning.
- Marc P.
The service was fast and quick. Good service and easy to use website.
- russell c.
The woman I spoke to over the phone was very helpful and easy to work with and answered all of my questions.
- Michelle C.
- Judy W.
Great. My filter arrived within a few days of placing my order.
- Christopher P.
Thank God for the new A/C unit you installed for us. Just got it inspected by electrical and City. All OK. Thanks guys. City Building inspector was most impressed by the Platform the A/C unit is anchored to. He was also impressed by the exceptional job that Sergei and Yuri did. He says the install was VERY professionally done and a work of art in the way it looked. Thanks again guys. I'll be calling you later about your new pest control service."
- Rayond H.D.
You were very responsive. I always give you a short timeline and you always meet it. Thank you!
- Kathy Barrows, Bellevue, WA
Very professional and super easy to work with! I would have no problem giving your business referrals on my future jobs! I think I have found my new HVAC contractor!
- Sean Thomas, Renton, WA
Peter and Yuriy (the installers) were amazing! They were very personable, professional and knowledgeable. They took their time to install my new furnace very methodically, leaving no stone unturned. Because of them and your service tech Josh, I will recommend Bob’s to everyone. Prior to calling Bob’s, I had a competitive bid and I am so glad I chose Bob’s instead.
- Stephen Cheung, Seattle, WA
The installers were very professional and did a high quality job. I was very impressed as I have high expectations for quality work. Thank you!
- Cary Polin, Bothell, WA
Bob’s employees were nice and cleaned up after themselves. I enjoyed their pleasant attitudes and good explanation of our new system. Thank you Peter and Aaron, you guys were awesome!
- Ryan Lucker, Kent, WA
Very good – much impressed with the installers. Bob’s has been spot on with us not only with new furnaces, but also with our air conditioner, which was also installed by Bob’s. Excellent in all categories!
- Patricia Richardson, Issaquah, WA
Bob’s has always done fine work, but Daniel the installer was so much above the normal installer. Polite, courteous, and went out of his way to do the job so it didn’t look like a butcher did it. The inspector was also impressed!
- Brian Gooch, Lynnwood, WA
Very satisfied. Gabe, my Comfort Consultant, was very knowledgeable, professional and worked hard to come up with a solution for my unique installation challenges.
- Cathy Percy, Auburn, WA
I just want to take a minute and say thank you to Wade, Josh and Paul for the wonderful job they did on my duct work. This was a follow up and training after we had our new furnace installed. They were very polite and courteous at all times. They left the property in better condition then it was when they arrived. Please feel free to share my comments with anyone you wish. I will be happy to say I am a very satisfied customer of Bob’s Heating and Air Conditioning. Again, Thank you!
- J.G., Mill Creek, WA
I really want to compliment Sergey for his professional manner. He worked very hard to complete the job on time and left everything cleaner than before he started. You may certainly use me as a reference in the future.
- James Geiser, Bothell, WA
Our installer was amazing! Thank you for not just selling us a furnace, but for properly researching our property for the right solution. We now finally have heat in our toddler’s room!
- Redetzki, Redmond, WA
I interviewed 5 contractors and I choose Bob’s in part because of the professional sales presentation. Smooth installation! Took time to explain everything. Impossible to expect more qualified installer.
- W. Kelley, Gig Harbor, WA
Many thanks to Donovan who took the time to explain my options for Air Purification and treatment to help with my allergy problems. A very competent, caring, and courteous person.
- Sandra Chandler, Lakewood, WA
I am very impressed with Bob’s Heating. Gabe was top notch, very professional. Your installers were great too, they had a good attitude even when asked to go above and beyond. You had a very competitive price and knowledgeable, professional staff. You got my business in the future.
- Gary Thompson, Seattle, WA
Honest, reliable service. On time and on budget. All around clean job and courteous service.
- Ronnie C, Kenmore, WA
I was very happy with all aspects of the job.
- San Reilly, Snohomish, WA
Great company to work with. You’ve definitely got our business. Thanks
- Lyn Liedle, Kenmore, WA
I was impressed with the quality of the workmanship and the skill of your technicians.
- Andrews, University Place, WA
We feel very pleased at the quick response in regards to our installation of our AC. Not only was the price the cheapest in town, but the fast service and friendly people was a fresh change to the past companies I have worked with before. We are very happy we called Bob’s Heating and Air.
- Lewis and Debra Almaraz, Lynnwood, WA
You do a great job and I commend your installers for enduring the heat in my attic without complaint. It reached upper 80’s outside today but they still got the job done! My house is cooling off right now!
- Alan and Sheryle Fuller, Port Orchard, WA
I have been impressed with the company beginning with the initial phone call through the installation process. I felt I was given excellent service and treated politely throughout. Everything went very smoothly. Gabe was attentive. Jerome very helpful and Peter was patient with all the questions I had. The installation team worked for 10 years to get the job done! Thank you and your company is worth the reputation advertised to me!
- Martina Morgan, Maple Valley, WA
We were very pleased with the attention to details and the willingness of the installers to ensure that we were satisfied with their work.
- John Riedel, Federal Way, WA
I was impressed! Everyone we worked with was professional and courteous. E recommend Bob’s to everyone.
- Jack H, Puyallup, WA
Very comfortable that my service will be good. Greg Hinton rocks!
- Greg and Lynn Whitney, Seattle, WA
Scheduled rapidly and serviced within 4 hours. Wonderful response to an emergency hot water tank failure.
- Judith Weisfield, Mercer Island, WA
I was happy to have the ducts cleaned. They did a great job. I didn’t know that my furnace was in a bad shape. I was pleased they took care of it quickly.
- Loraine C, Shoreline, WA
Every aspect of our air conditioner purchase was seamless and professional from calling for a quote to the end of the project. Every question was answered completely. We are confident in choosing Bob’s for our air conditioner install!
- Jim and Christine Carroll, Duvall, WA
Both Kalen and Daniel were extremely courteous and professional.
- Scott and Diana Wharton, Mount Vernon, WA
I am 96 years young living in Kirkland for 75 years and knew of Bob’s business when the doors were open in 1957. All Bob’s workers are always polite and respectful!
- Jeanne Norman, Kirkland, WA
Very good service and follow up assistance. We appreciate that you kept the bid the same price even after the furnace type had to be changed to meet the code. Thank you!
- Will and Kandi Kaufman, Kirkland, WA
High quality, pride in a job well done, customer satisfaction, courteous, knowledgeable employees. Very impressed with initial consult by Gabe. Gabe was willing to spend as much time as necessary to explain your products and how the customer will benefit. He also made it very clear that Bob’s cares about their clients and will stand behind their product. Thank you Gabe for taking the time it took to make a sale.
- Debbie Penington, Newcastle, WA
Everything was done in promised time and completed to my satisfaction. Recommended to me by my son as he uses your company for service and knew of home owners in his development that had used your company for installations.
- Thomas Scardelis, Redmond, WA
Your company has always been price competitive as well as courteous and considerate while our installation is taking place.
- Connie McKenzie, Kent, WA
Peter and Peter were very personable, courteous and very pleasant. I’ve enjoyed doing business with your company and will certainly use your folks in the future.
- Lynn Seggern, Issaquah, WA
This was the second time I used your services and I was always pleased with how your workers were well informed and they work well and left no mess. This is why I called. Every time I need that type of work done, I will call. Thank you! Your operators did a wonderful job!
- L.K, Fircrest, WA
Excellent service. Daniel explained things thoroughly. The entire day was handled with excellent service. Thank you for sending a well trained staff and a very professional staff as well. We would be happy to be a referral in the future.
- David and Julie Smith, Snoqualmie, WA
I am very impressed with the professionalism of your company!
- Solomon Shrid, DuPont, WA
Kind, courteous and respectful! Easy to work with. I would highly recommend! Brian and Kalen did an excellent job.
- Sedro Woolley Family Medicine, Sedro Woolley, WA
Love Bob’s Heating! Long time customers, had Bobs installed at our previous and current homes. Both installations were efficient and done well.
- M.C, Woodinville, WA
The installer was extremely courteous in explaining what needed to be done to replace the water heater. He was efficient and on task to complete the job in a reasonable amount of time. I was amazed that not even one scrap of garbage was left behind. A phenomenal installer. Thank you!
- J. V, Everett, WA
Very professional; installer did a very professional job for us. He is also very courteous and patient in explaining and answering my questions I believe he is a very valuable employee to your company as he is such a wonderful representative to your company. The guy who cleaned our duct on the same day was also very careful in doing his job and has great manner.
- H.L. Bellevue, WA
We choose Bob’s because of the quality of equipment and service delivered by Bob’s from April 2006 to present. Good Job!
- John and Sharon Kovalick, Bothell, WA
I have been dealing with Bob’s Heating for over 6 years and I can say with all honesty that your company is the best ever. I put my trust and faith in your company. Your company’s employees from installers to engineers are all very competent and professional.
- David Handerson, Tacoma, WA
The installer and his trainee were both very professional, arrived when they said they would and they explained each of my questions without hesitation. They were competent and well trained. Thanks for a job well done. P.S Your office staff was very helpful too!
- L.H, Issaquah, WA
Very prompt service and price was almost half of a competitor after PSE rebate and service discount. Peggy was very helpful and patient. Service man was friendly, competent and efficient.
- Howard Nelson, Mukilteo, WA
Roman and Kyle were competent, courteous and friendly. The visit by Greg Hinton was reassuring and appreciated. Thank You very much!
- Klaus and Beverly Hornig, Carnation, WA
Quick, courteous and informed from beginning to finish.
- E. Q, Mount Vernon, WA
You were recommended to me by my realtor when I asked for a referral. They were right in every way. I was pleased with the service as your technicians were professional and competent and responded quickly. Thank you!
- K.H, Marysville, WA
Very pleased with entire process from initial contact to installation of heat pump and furnace. We will definitely recommend your company.
- Jeff and Marilyn Eastby, Auburn, WA
The cleaning service along with AC installation was exceptional. Everyone explained their role, their process and the anticipated time-frame for each job. The team was friendly and respectful of my home and schedule needs. I will recommend Bob’s.
- RoxAnne Kruger Monihan, Kent, WA
We have been using Bob’s since it was a one truck operation. We wouldn’t know how to use another service. It (the new equipment) is working great.
- John and Maureen Power, Medina, WA